A key social media marketing strategy must incorporate customer service. Many companies differentiate the two, but your customers don't have any such separation. Once you're social, they're going to utilize this channel for questions, comments and complaints. The good news is that you can really show of your customer service skills in public, thereby marketing carane sampeyan nindakake kanthi prospek.
What companies may not realize is that it's your customers with the largest budgets that luwih seneng perawatan sosial lan layanan pelanggan. Ayo dadi klelep ...
Utamane, para sing entuk dhuwit nggunakake jaringan sosial kanggo layanan pelanggan. Perusahaan sing gagal njupuk kauntungan saka kesempatan kasebut ora bisa nambah pengalaman merek lan tuwuh. McKinsey & Perusahaan
Companies need to incorporate a customer service strategy into their social media strategy that routes and resolves customer service issues as quickly as possible. Letting issues drag on will destroy your authority and the trust that's required to turn prospects into customers and customers into fans.