Tripp Babbitt's blog and newsletters on Mikir Sistem Anyar pancen wis saya gedhe.
Since meeting Tripp at a regional speaking event, he's shared a ton of his knowledge and experience with me directly, in his newsletter, and on his blog.
Salah sawijining sebab sing dakkira seneng banget nulis lan pelajaran yaiku Tripp kanthi ganas nganalisis bisnis lan asring ngerteni manawa pangukuran lan target ora sejajar karo masalah sing sejatine.
Case in point was a company that measures the number of customer support calls and rewards its customer teams based on the volume of calls they're able to complete. As Tripp explains, the company didn't analyze why they were getting the calls and what the cost of a customer service team was as compared to correcting the masalah oyot sing nyebabake telpon ing wiwitan.
The problem and the symptom are divided between two departments that never work with each other and don't have common goals. There's no benefit to fixing the original issue since the problems it causes are simply handed off to the next department.
For quite some time I've been an advocate of nemokake apa sing bisa digunakake lan nyetel kanthi apik, rather than concentrating on what doesn't work.
Ana akeh pimpinan misuwur and business systems that believe in the opposite… they'll tell you that if you're 99% successful, you should be working to improve that last 1%. It's an infinitely frustrating process and leaves a trail of fired and frustrated employees.
Aku percaya pimpinan, perusahaan lan strategi sing sukses, bisa nggedhekake sukses tinimbang nyoba nyilikake kegagalan:
- In social media, I've been an advocate for ngaktifake lan nguatake perusahaan nggunakake media sosial tinimbang ngetrapake aturan lan watesan.
- Ing blogging, aku nyoba kanggo mesthekake isi sing dakkirim yaiku kabeh nonton sing nyemangati kanggo nyoba teknologi anyar tinimbang ngindhari.
- Minangka pimpinan, aku percaya cocog karo bakat karyawan karo kebutuhan organisasi rather than trying to force employees into positions of assured failure. If you have a wrench, don't tell it that it's not a good hammer. Go get a hammer if that's what you need.
- In online marketing, it's essential that you continue to tweak what works with your online marketing rather than trying to figure out fixing what never worked. Of course you should experiment when opportunities arise, but push your audience in the direction of success rather than trying to simply avoid failure.
- Even as a parent, I've found this method a far healthier one. If my kids loved Math (which they do) but didn't like Social Studies, I didn't make them read history books every night… I encouraged them more in Math. (I did demand decent grades across all subjects, though). Both my kids have great grades… and my son is now an honors student at IUPUI, in Math and Physics.
Aku malah maca ing Sparkpeople, sawijining situs kanggo kita sing kabotan lan kepengin dadi sehat, sing ditliti paling anyar yaiku wong sing olahraga nganti 10 menit saben dina duwe luwih sukses tinimbang sing ngetrapake 90 menit. Olahraga sing luwih cekak nyedhiyakake rumangsa prestasi (tinimbang nandhang sangsara) lan masarakat luwih seneng nindakake rutinitas kasebut.